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Delete your Lapdrop account

You can delete your Lapdrop app account, your lap-drop.com website account, or both. This page explains how, and what happens to your data.

In the app

Open Profile → "Delete my app account". The request starts a 30-day grace period; you can cancel in the same place before irreversible erasure starts after that period. Required cleanup can remain pending for verification or retry; the grace-period deadline is not a promise that all cleanup is complete. Profile → "Download my data" gives you a copy first.

Without the app

This form records a request for manual review, including website-account requests. We must verify account ownership before acting. The automatic 30-day app grace period described above is separate from this manual request.

What is deleted and what is kept

  • Cleared: app profile/contact/sign-in fields and profile-photo reference; account-only settings, About me, favourites, saved personal routes, check-ins, friendships, notifications, push subscriptions, solo progress and virtual credit/stamp history. Private business-claim contact, role, proof email/note/photo reference and private review notes are cleared; approval/listing structure remains. Structured contact identities, player-seat names and attributable private live-location metadata are scrubbed.
  • Private uploads: candidate profile/proof/private-wall references are removed. Exclusively used managed uploads are deleted only after safe reference checks; public/shared media are preserved. Required unverifiable or failed cleanup stays pending and retryable, not complete. External image references are cleared; this does not delete a third party’s copy.
  • Retained: shared posts, chat/private messages, reviews, polls, civic reports, public listings, UNESCO/heritage sites, historic routes, source datasets, sitemap content, public site images, multiplayer records, public business content and request/order records. Profile-based attribution changes to "Deleted member"; retained free text, public/shared photos and legacy location forwards without ownership provenance may still identify you. We do not infer identities or rewrite arbitrary text. Contact us about personal information in retained content.
  • Separate: real business orders/obligations are not virtual game credits. Website/manual deletion requests and security logs are handled separately.

Contact point: [email protected]